Built for Customer Success
Your clients know things about your agency that you don't. They have opinions about your work, your team, your pricing and your potential that they'll never share unprompted - because agency relationships rarely create the space for that conversation.
In my experience, there is almost always a gap between what the agency thinks its clients know about them and what they actually know. That gap isn't a communications failure - it's a growth opportunity waiting to be unlocked.
That's why I offer Voice of the Client - a structured client interview programme designed to surface exactly that.
Delivered by me as an independent third party, I conduct one-to-one conversations with a selected group of your clients, designed to surface what they really think, what challenges they're facing, and where your agency could be doing more for them.
The output is a findings report and recommendations presentation covering:
Client satisfaction and relationship health across your portfolio
Gaps in client awareness of your services and capabilities
Unmet client challenges that represent potential growth opportunities
Actionable recommendations for organic growth and retention
This is a fixed-fee, off-the-shelf product. Engagements are scoped based on the number of client interviews required. Get in touch to discuss what's right for your agency.